Terms & Conditions

Terms and conditions of hire

Contact details

Clients are advised to read our terms and conditions carefully. Acceptance of and payment for a booking is acceptance of our terms and conditions. If you have any queries please contact Easyscoot.

Address: 178 Union St, Torquay

Contact Mobility scooters for hire Mobility scooters for sale

How to hire

Please call us on 01803 226 363 to arrange your scooter hire. We take card payments over the phone.

There is a minimum booking period of 3 days. If you hire your scooter for more than 7 days, please ask about special rates when you place your booking.

Prices on our website are displayed are in UK pounds and are inclusive of VAT and delivery and collection charges.

Confirmed bookings

Bookings will be confirmed in the form of a booking agreement.

PLEASE NOTE YOUR SCOOTER MODEL MAY VARY FROM THOSE SHOWN ON OUR WEBSITE. Please ask us if you need advice.

Prices Structure 

Drive Scout
  • 3 Days £36
  • 5 Days £50
  • 7 Days £70
  • 14 Days £120
Envoy 4
  • 3 Days £40
  • 5 Days £56
  • 7 Days £80
  • 14 Days £160 (Free upgrade to Envoy 8)
Envoy 8 
  • 3 Days £45
  • 5 Days £70
  • 7 Days £90
  • 14 Days £150

Insurance

Easyscoot has public liability insurance. Rates quoted include public liability insurance (subject to the damage liability of the equipment) and VAT (where applicable). Details of the insurance cover are available if required. Clients are required to inform Easyscoot as soon as possible in the event of any accident or incident.

Easyscoot reserve the right to refuse the supply of equipment if deemed in the interests of the safety of the client and others. Clients are advised to disclose any relevant information likely to affect the ability to operate equipment safely.

Delivery and collection

All deliveries of equipment may be subject to proof of identification.

Easyscoot will do its best to have the equipment available on the day and at the time agreed.

If you decide to cancel the booking or do not arrive to collect the reserved equipment on the day and at the time agreed, no refund will be issued.

On delivery, you will receive a demonstration of how to use your scooter, if required. We will inspect the equipment at the time of collection to ensure it is returned in satisfactory condition. In the event of any damage to equipment (other than what is deemed to be reasonable minor wear and tear) Easyscoot reserves the right to recover the cost of any losses or damages at the expense of the client.

Theft

Theft will be reported to the police.

Emergency call out

In the event of a technical problem, we will endeavour to resolve the situation as quickly as reasonably possible.

If the equipment is unable to be repaired a replacement model of similar specification will be offered.

Should the problem be directly attributed to negligence or improper use, you will be liable to a call out and repair charge.

Payment terms

Bookings are subject to a deposit of £50. Full and final payment is required no later than 14 days prior to hire commencement date unless otherwise agreed. If a booking is made within 14 days of hire commencement date, full payment will be required at the time of booking. Cash on delivery may be acceptable where no alternative is possible.

In the event that you choose to return the equipment earlier than the date originally agreed on the Booking Agreement, no refund will be made. Hire periods can be extended subject to availability and any additional hire fees.

Our promise

We have maintained the equipment to the manufacturer's recommended standard.

We assure clients that the equipment is suitable for its intended purpose.

Clients' promise

  • Clients will look after the equipment (and any keys, charging equipment, and User Manual).
  • A charge of £15 will be made for lost or damaged keys or User Manuals.
  • A charge of up to £100 will be made for lost or damaged charging equipment.
  • Clients will protect the equipment against wet weather which may cause damage.
  • Clients will not load the equipment beyond the manufacturer's maximum weight recommendations.
  • Clients will not use the equipment or allow it to be used on unsuitable terrain or gradients.
  • Clients will not sell, rent or dispose of the equipment or any of its parts.
  • Clients will not allow any other person to use the equipment.
  • Clients will not use the equipment whilst under the influence of alcohol, drugs or medication likely to affect ability to operate the equipment safely.
  • Clients accept liability for any damage to the equipment through improper or careless use, and accept all associated repair or replacement costs up to £1,000.
  • Clients will use, store, and charge the equipment in line with advice given, and the advice contained within the manufacturer's User Manual.

Equipment care

All clients will be given advice relating to the use and care of any equipment. Clients will also be given the manufacturer's User Manual.

Cancellation of a booking

Clients may cancel a booking at any time up to 14 days prior to the hire commencement date without further charge. Easyscoot reserve the right to retain any deposit received. If a booking is cancelled within 14 days of delivery date, Easyscoot reserve the right to retain any deposit and balancing payment received.

Notification of any cancellation should be made as soon as possible to Easyscoot by emailing info@easyscoot.org.uk or by calling 01803 226 363. Unless a booking has been cancelled in accordance with the above terms, no refund (if applicable) will be given.

Refund policy

Any refund is made at the discretion of Easyscoot.

Equipment images

Equipment images on our website are examples only.

Data protection

All information regarding our clients will be used and stored in accordance with current Data Protection laws. Easyscoot will not give clients’ personal details to third parties, or use client details for marketing, advertising or publicity purposes without consent.

Complaints

All queries or complaints should be made by sending an email to info@easyscoot.org.uk or by calling 01803 226 363.

WEBSITE DISCLAIMER for www.easyscoot.org.uk

1.USE OF WEBSITE

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2.VISITOR CONDUCT

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3.SITE UPTIME

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4.LINKS TO AND FROM OTHER WEBSITES

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph. 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5.EXCLUSION OF LIABILITY

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6.LAW AND JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

If you have any queries, please call us on

01803 22 63 63 or 07966 47 84 83

Share by: